Terms of Service

Last updated: 2026-04-24.

These Terms of Service ("Terms") govern your use of the Appoinly appointment-booking platform (the "Service") provided by Appoinly, a business operating in the Republic of Cyprus ("Appoinly", "we", "us"). By creating a workspace, signing in, or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

Service description

Appoinly is a software-as-a-service (SaaS) appointment-booking platform. It enables a business (a "Tenant") to publish a booking page, manage staff calendars, accept deposits, send reminders to its own customers, and report on its bookings. Appoinly itself does not provide any of the underlying services that the Tenant sells; we provide only the software platform.

Eligibility and accounts

• You must be at least 18 years old and legally able to enter into a contract under Cyprus law.
• You are responsible for keeping your sign-in credentials secure. We support magic-link sign-in by default; if you set a password, choose a strong one.
• You are responsible for all activity that occurs under your account, including the actions of staff members you invite.
• One workspace = one Tenant. You may create additional workspaces, each with its own subscription.

Acceptable use

You agree that you will not use the Service to:

• Offer goods or services that are illegal under Cyprus or EU law.
• Harass, defame, threaten, or discriminate against any person.
• Send unsolicited bulk email, spam, or other unauthorised commercial communications through our email senders.
• Upload malware, attempt to break into other workspaces, or probe the Service for vulnerabilities outside of a coordinated disclosure process.
• Reverse-engineer, decompile, or scrape the Service except as expressly permitted by law.
• Impersonate any person or misrepresent your affiliation with any business.
• Process any "special category" personal data (Art. 9 GDPR — health, religion, etc.) without an appropriate lawful basis and a written agreement with us.

We reserve the right to suspend a workspace immediately if we have a reasonable belief that it is being used in violation of these rules.

Subscription plans and billing

• The Service is offered on month-to-month subscriptions. There is no minimum term beyond the current billing month.
• Subscription fees are billed in advance on the first day of each billing cycle, in EUR, via Stripe.
• Plans renew automatically unless cancelled. You can cancel at any time from your billing settings.
• Cancellation takes effect at the end of the current billing month. There are no refunds for partial months; you continue to have access until the period you have already paid for ends.
• Plan upgrades take effect immediately and we charge a prorated difference for the remainder of the current month.
• Plan downgrades take effect at the end of the current billing month.
• VAT is added where applicable. Invoices are issued in line with Cyprus tax law and made available in your billing settings.
• If a payment fails, we will retry several times over the following days and notify you. Continued non-payment is treated as set out under "Termination" below.

Tenant content and data responsibility

Tenants own the data they put into the Service ("Tenant Content"), including their business profile, customer records, bookings, and any uploaded files. By uploading Tenant Content, you grant Appoinly a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, and display that content solely for the purpose of operating the Service for you.

With respect to personal data of your customers, you are the data controller and Appoinly is the data processor. Our roles, responsibilities, and the security measures we apply are set out in our Data Processing Addendum (DPA), which forms part of these Terms when you process customer personal data through the Service. You can request a counter-signed copy of the DPA by emailing [email protected].

You are responsible for the lawfulness of the Tenant Content you upload, for obtaining any consents required from your customers, and for honouring data-subject rights requests that you receive directly from your customers. We will assist you in fulfilling those requests as set out in the DPA.

Intellectual property

The Service, including its source code, designs, branding, and documentation, is the property of Appoinly and is protected by copyright and other intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

Service availability

We aim for high availability but we do not guarantee uninterrupted service. We may perform scheduled maintenance, generally announced in advance, and we may need to perform emergency maintenance without notice. We are not liable for downtime caused by our upstream providers (hosting, DNS, payment processors, email providers) or by force majeure.

Termination

• You may terminate your subscription at any time from your billing settings. Termination takes effect at the end of the current billing month.
• We may terminate or suspend your access for non-payment after a 30-day grace period during which we will send at least three reminders.
• We may terminate or suspend your access immediately for a material breach of these Terms — for example, illegal use of the Service, processing prohibited content, or conduct that endangers the security of the Service or other users.
• On termination, we will keep your Tenant Content available for export in JSON or CSV format for 30 days. After that, we will permanently delete it from live systems; backups containing it will be deleted within a further 30 days.
• Sections that by their nature should survive termination (intellectual property, limitation of liability, governing law) will survive.

Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that it will meet your specific business requirements.

Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, is capped at the total subscription fees you have paid to Appoinly during the three (3) months immediately preceding the event giving rise to the claim. We are not liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, goodwill, data, or business opportunity. Nothing in these Terms excludes liability that cannot be excluded under Cyprus law (for example, liability for death or personal injury caused by our negligence, or fraud).

Indemnification

You agree to indemnify and hold Appoinly harmless from any claims, damages, or expenses (including reasonable legal fees) that arise from your Tenant Content, your use of the Service in breach of these Terms, or your violation of any third-party rights.

Changes to these Terms

We may update these Terms from time to time. We will give you at least 30 days' notice by email of any material change. Continuing to use the Service after the change takes effect means you accept the updated Terms. If you do not accept them, your only remedy is to terminate your subscription before the change takes effect.

Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Cyprus. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the competent courts of Nicosia, Cyprus. Nothing in this clause limits any non-waivable consumer rights you may have under applicable mandatory law.

Contact

Questions about these Terms? Email [email protected].